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The California Consumer Privacy Act Policy was updated on June 16, 2025

Notice at Collection

The purpose of this California Consumer Privacy Act (CCPA) Notice at Collection and privacy policy (together, “Privacy Policy”) is to provide timely notice, at or before the point of collection, to California residents, also known as “Consumers,” describing our information practices and the rights of Consumers regarding their Personal Information. This Privacy Policy provides instructions for how Consumers can exercise their rights. Our Website Privacy Notice (https://www.octopus-energy-bolt.com/privacy) further describe our policies and practices.

“Personal Information” is defined by the CCPA as any information that identifies, relates to, describes, can reasonably be associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household.

What Personal Information is Not Included under CCPA

Under the CCPA, Personal Information does not include publicly available information or lawfully obtained, truthful information that is a matter of public concern such as information that is made available from federal, state, or local government records, or information that we have a reasonable basis to believe is lawfully made available to the general public by a resident or from widely distributed media, or information made available by a person to whom the resident has disclosed the information, if the resident has not restricted the information to a specific audience, and de-identified or aggregated Consumer information. 

Personal Information We Collect or Disclose

We may collect, use, and otherwise process Personal Information for the following specific business and commercial purposes:

  • optimize devices on your behalf

  • provide utility-related services and support to you

  • communicate with you and respond to and fulfill your requests

  • provide you with customized or personalized experiences

  • send you information on products and services of interest to you

  • manage, analyze, and measure our content and advertising

  • understand who visits our website

  • prevent fraud and protect the security, safety, and rights of individuals and others

  • comply with legal or regulatory obligations including to respond to a subpoena or court order, to cooperate with law enforcement or other governmental investigations, and as part of legal proceedings

  • as required by state or federal law, or by an order of the California Public Utilities Commission (CPUC)

  • as we otherwise notify you about and as directed or consented to by you

In addition, you must provide us with Personal Information when you register interest for the Octopus program with SCE; when you send us an email. We will also use your Personal Information to identify you or your account, to authenticate you or your account, to fulfill your service request and other account related activities and as described more fully in other notices.

Categories of Personal Information

Below are the categories of Personal Information about Consumers we collect and/or disclose to third parties for business or commercial purposes. Please note that Personal Information described in certain categories may overlap with other categories.​

Category Name

Category Description

Contact and Identification Identifiers

Name, postal address, unique personal identifier, online identifier, email address, Internet Protocol address, account name.

Consumer Records

Information that identifies relates to, describes, or can be associated with, a particular individual, including but not limited to: a name, signature, address, account number, telephone number

Internet or Other Electronic Network Activity Information

Browsing history, search history, and information regarding a Consumer's interaction with an Internet website, application, or advertisement.

Geolocation Data

Geographical (latitudinal and longitudinal) location can be used to identify an electronic device’s physical location, such as a mobile phone or smart meter.    

Device Information

Make, model, and usage data of connected devices (such as electric vehicles, thermostats, and home batteries).

Right to Know/Access

Consumers have the right to request that we disclose the Personal Information that we have collected, Sold or Shared about a Consumer, subject to certain exceptions, during the prior 12 months from the date the request is received, including:

  • categories of Personal Information collected

  • specific pieces of Personal Information collected

  • categories of sources from which Personal Information was collected

  • business purposes for collecting Personal Information

  • categories of Personal Information we disclose to a third party

To protect certain sensitive types of Personal Information, such as Social Security numbers, we will inform you if we have collected these data elements during the applicable 12-month period but will not include it in the report.

Right to Deletion

Consumers have the right to request the deletion of the Personal Information collected about them, subject to certain exemptions. Once we receive and verify you or your authorized agent’s request, we will delete (and direct our service providers to delete) your Personal Information from our records unless an exception applies.

Exercising Your Rights

If you are a California resident, you may exercise your right to know, correct, or delete your Personal Information by emailing us at hello-sceoctopus@octopus.energy with the Subject "CCPA Request". If you are the owner or authorized third party of multiple customer electrical service accounts, you must submit separate verifiable Personal Information requests for each account.

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